How do I pay?

Checkout is through Paypal. You can either pay with your own Paypal account or you can pay with your credit card through the Paypal site.

What shipping service do you use?

We offer $5.00 flat rate shipping (unless otherwise noted) via USPS Priority Mail anywhere in the United States, and $10.00 flat rate shipping via USPS Priority Mail anywhere in Canada.

Do you ship internationally?

Yes! We do offer international shipping for most items. Orders shipping internationally are sent via USPS Priority Mail for a $20.00 flat rate (unless otherwise noted), and are supposed to arrive within 6-10 business days, but can take longer depending on the destination.

When will my order ship?

All items will be shipped within 2-4 business days of placing your order and a confirmation message will be sent when they are in the mail. We ship via USPS, please allow 5-7 business days for domestic packages to arrive via United States Postal Service. If your items require expedited shipping, please contact us to discuss faster (and often more costly) options.

Return policy:

We want you to be happy with your purchases! If you are dissatisfied in any way, please email us at NestandTessellate@gmail.comas soon as possible, for a return form and address. We will make every effort to resolve your concerns in a timely and satisfactory manner. Returns must be postmarked within 30 days of receipt, in unused condition, and include the original packaging. When mailing your return shipment, be sure to request USPS delivery confirmation, as we cannot be responsible for items lost in the mail.

Repairs:

If an item gets damaged through regular use, please contact NestandTessellate@gmail.com for a repair form and return address. Repairs will have a fee assessed in accordance with the cost of time and materials involved, which must be paid in advance of the repair. Once we receive the piece, please allow 2-4 weeks for repairs to be made unless otherwise communicated. Be sure that when you package the item to send, that it is well protected for shipping (a good rule of thumb is to think of the impact the box would sustain if dropped from waist height). When mailing your repair, be sure to request USPS delivery confirmation, as we cannot be responsible for items lost in the mail.

Commissioned Work:

Please contact us directly with requests for customized artwork by emailing us at NestandTessellate@gmail.com. We will asses these inquiries on a case by case basis, and reply with a price quote and time frame within 2-4 days, unless otherwise communicated. Should you accept the proposal, full payment is required in advance, at the time the order is placed. Shipping costs will be calculated and charged separately upon completion of work. Thank you for your interest in custom artwork, we always look forward to collaboration!

Material Care:

Our pieces are made of a variety of materials, but are primarily composed of base metals (brass or copper), stoneware and artwork applied to hardwood panels. Some jewelry findings may be made of sterling silver, to avoid irritation when worn against the skin. Other materials may include cultivated mineral crystals, organic cultures like moss, animal fibers or industrial materials such as neoprene. All materials are sourced responsibly whenever possible. If required, special care instructions will accompany each aquisition.

Please email us with additional questions at NestandTessellate@gmail.com.

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